FAQ
Last updated: October 30, 2026
What does Lunverol offer?
Lunverol focuses on decorative pieces for walls, including graphic, botanical-inspired and sculptural styles. Each listing describes that specific design. Scene props are not part of the item unless expressly included.
Are mounting supplies or particular dimensions included?
Do not assume all wall decorations use the same fittings, dimensions or installation method. Check the individual listing and ask for clarification before purchase. Select an installation method appropriate to the actual item and wall surface; do not rely on a room image as an installation guide.
Where do you deliver and what does shipping cost?
We serve eligible addresses in the United States. Standard shipping is free when the order subtotal after discounts is US$50 or more, excluding taxes and shipping. Below US$50, the applicable charge is displayed at checkout.
When will my order leave and arrive?
Orders are dispatched within 24 hours after payment confirmation. This is a dispatch timeframe, not a delivery promise. After dispatch, transit is estimated at 7–15 business days; carrier, weather and other delivery circumstances can affect that estimate.
How do I receive tracking information?
After your order has been dispatched, we will send the tracking information to the email address you provided at checkout. Please check that address carefully and contact us if you need help locating the information.
Can I request a return?
Please request a return within 30 calendar days of confirmed delivery. Preference-based return shipping is paid by the customer. Where the seller or product is at fault, we cover reasonable related return costs. Contact us for instructions before sending anything back; the Return Policy gives further details.
When is a refund issued?
For ordinary returns, we generally initiate a refund to the original payment method within 5–10 business days after receiving and inspecting the return. The payment provider may need additional time to post it. Cancellations before dispatch are handled separately and do not require a return.
How can I contact the team?
Email service@lunverol.com or call +86 578 675 5555. We normally respond within 1–2 business days during the support schedule shown below.
Business contact
Lishui Kuaigou Wuyou Network Technology Co., Ltd.
No. 56, Dong'an Middle Road, Dong'an Village, Wenxi Town, Qingtian County, Lishui, Zhejiang, China.
Email: service@lunverol.com
Phone: +86 578 675 5555
Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). We normally respond within 1–2 business days.