Shipping Policy

Last updated: October 30, 2026

Delivery coverage and charges

Lunverol delivers to eligible addresses in the United States. Delivery availability and applicable options are shown at checkout. Standard shipping is free for an order subtotal of US$50 or more after discounts, excluding taxes and shipping charges. Orders below US$50 have the shipping charge shown before payment. Any optional service and its charge must be selected at checkout; no additional option is required simply to qualify for standard delivery.

Preparation and dispatch

We dispatch orders within 24 hours after payment has been confirmed. These are consecutive hours, not a 24-business-hour window. Dispatch means the parcel has been sent into the delivery process; it does not mean the parcel will arrive within 24 hours. If we cannot meet the stated dispatch timeframe, we will inform you and explain the available options, including cancellation and a refund where applicable.

Transit estimate

Delivery after dispatch is estimated at 7–15 business days. Business days exclude weekends and public holidays. This estimate is separate from the dispatch period and is not a guaranteed arrival date. Carrier disruptions, weather, address issues or other circumstances can change the actual transit time.

Tracking sent to your order email

After your order has been dispatched, we will send the tracking information to the email address you provided at checkout. Confirm that this email address is correct and check your spam or junk folder if necessary. Tracking events may take time to appear after the carrier first receives the parcel. Contact us with your order number if you cannot locate your tracking information.

Address changes and delivery problems

Please check your full delivery address before paying. If a correction is needed, contact us promptly; we will try to help, but a change may no longer be possible after dispatch. If the parcel is delayed, marked delivered but missing, or arrives damaged, notify us so we can investigate with the relevant delivery provider. Keep the packaging and useful photographs for a damage enquiry. We do not automatically treat a carrier scan as resolving every delivery dispute. Any remedy is assessed according to the circumstances and your applicable rights.

Business contact

Lishui Kuaigou Wuyou Network Technology Co., Ltd.
No. 56, Dong'an Middle Road, Dong'an Village, Wenxi Town, Qingtian County, Lishui, Zhejiang, China.
Email: service@lunverol.com
Phone: +86 578 675 5555

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). We normally respond within 1–2 business days.