Return Policy

Last updated: October 30, 2026

Start with a return request

You may request a return within 30 calendar days of confirmed delivery. Email service@lunverol.com with your order number, the item concerned and the reason for the request. We will explain the next steps and the correct return destination. Please do not send a parcel to our registered business address without return instructions.

Condition and reasonable handling

For a change-of-mind return, keep the item in its original condition with the components supplied, and retain suitable packaging where possible. Reasonable inspection is different from installation damage or use that alters the item. Tell us about any damage or missing parts when you contact us. These conditions do not remove statutory remedies for defective, incorrect or misdescribed goods.

Who pays return shipping?

The customer pays the return shipping cost when returning for personal preference. If the seller or product is at fault, including a wrong item or a defect attributable to us, we cover reasonable related return costs. Contact us first so that a suitable return method can be arranged; do not assume an unapproved premium shipping service will be reimbursed in full.

Damaged or incorrect deliveries

Please report a damaged or incorrect wall decoration promptly after noticing the issue. Include photographs of the item and packaging where helpful, but contact us even if photographs are not available. Keep the parcel materials while we assess the issue. We will discuss an appropriate remedy based on the facts and applicable consumer rights, rather than requiring a purchase of a replacement before helping.

Inspection and refund timing

For an ordinary return, we generally initiate the refund to the original payment method within 5–10 business days after receiving and inspecting the returned item. We will communicate the result if an issue needs to be resolved. Your bank or payment provider may take additional time to display the refund. If the expected processing period has passed, contact us with your order number.

Cancellations and other rights

For an order that has not been dispatched, contact us as soon as possible to request cancellation. If cancellation is confirmed, any applicable refund is handled without requiring delivery and return of the goods. Once dispatched, the return process may apply. Nothing in this policy limits rights that cannot lawfully be excluded, and any remedy required by applicable law takes precedence.

Business contact

Lishui Kuaigou Wuyou Network Technology Co., Ltd.
No. 56, Dong'an Middle Road, Dong'an Village, Wenxi Town, Qingtian County, Lishui, Zhejiang, China.
Email: service@lunverol.com
Phone: +86 578 675 5555

Support hours: Monday–Friday, 9:00–18:00, Beijing Time (UTC+8). We normally respond within 1–2 business days.